This assessment evaluates a candidate’s end-to-end expertise in managing chargeback disputes within banking and payment operations.
It covers scheme rule interpretation, dispute lifecycle management, evidence preparation, fraud prevention, regulatory compliance, and operational risk controls. The questions are designed to test both foundational understanding and scenario handling, ensuring candidates can operate effectively in high-volume, multi-jurisdiction chargeback environments while maintaining compliance with card network rules and internal standards.
Designed to assess
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Card Scheme Rules & Dispute Categories (Visa, Mastercard, Amex, etc.)
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Dispute Investigation & Evidence Preparation
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Regulatory & Compliance Knowledge (PCI DSS, GDPR, AML etc.)
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Fraud Detection & Prevention in Payment Disputes
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Operational Risk & Quality Assurance in Chargeback Handling
Use this test to hire for
- Chargeback Operations Specialist
- Dispute Resolution Analyst – Card Payments
- Fraud & Chargeback Investigator
- Payment Operations Officer – Card Schemes
- Card Operations Risk Analyst
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Duration 10 minutes
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Languages English
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Level Beginner / Level 1
Question
In card payments, a chargeback is best described as:
Select ONE answer
Question
One primary purpose of chargeback rules is to:
Select ONE answer
Question
Which type of transaction is most likely to be non-reversible once settled?
Select ONE answer
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