Design Thinking & User Experience

Level 1

Test library / All tests / Design Thinking & User Experience

This assessment evaluates a candidate’s ability to apply design thinking and service design principles to banking scenarios. 

The focus is on practical decision-making that balances client needs, operational realities, regulatory obligations, and technical constraints. Each scenario mirrors real-world challenges in banking transformation, requiring the candidate to navigate ambiguity, assess trade-offs, and propose solutions that are both innovative and operationally viable. 

Designed to assess

  • Service Design & Journey Mapping

  • Design Thinking Application

  • Process Optimisation

  • Stakeholder Management

  • Problem-Solving Under Constraints

Use this test to hire for

  • Design Thinking Facilitator
  • User Experience Lead
  • Service Design Specialist
  • Product Design Specialist
  • CX Lead
  • Duration 10 minutes
  • Languages English
  • Level Beginner / Level 1

Question

A transformation team is redesigning SME onboarding for a bank expanding into a new market. Compliance requires KYC completion within 48 hours, but SMEs complain about repetitive document requests, some of which are due to country-specific tax laws. Stakeholders want the fastest possible launch to gain market share. Which approach best applies the Empathise stage while balancing compliance and competitive pressure?

Select ONE answer

Question

A high-net-worth mortgage application prototype is ready. Stakeholders want to test it with live customer data immediately to prove value to the board. Compliance warns the prototype hasn’t passed full security review. Which action best balances innovation speed with risk?

Select ONE answer

Question

In redesigning high-net-worth onboarding, the regulator insists on physical ID verification. Executives want to reduce the in-branch requirement to improve client satisfaction. Which approach best applies design thinking?

Select ONE answer

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