Retail Banking Operations

This test is tailored for entry-level roles with 1-2 years experience, where candidates are expected to exhibit fundamental knowledge and skills essential for everyday banking operations.

It covers a wide range of topics, beginning with basic banking products like checking and savings accounts, and extending to more complex products, such as personal loans and credit cards. The test also encompasses essential banking operations like account opening procedures, customer verification, transaction processing, and basic troubleshooting for common customer issues. A significant portion of the test is dedicated to customer service skills, evaluating how candidates interact with customers, handle inquiries, and resolve standard issues.

This includes assessing communication skills, empathy, and the ability to provide clear, concise information. Compliance and regulatory knowledge is another vital component. Candidates are tested on their understanding of basic regulatory requirements, such as anti-money laundering (AML) policies, know your customer (KYC) norms, and data protection regulations. 

This test ensures they have the foundational knowledge to operate within the legal framework of retail banking. It also incorporates scenarios to evaluate problem-solving abilities, specifically in the context of everyday banking challenges. Candidates are presented with typical customer scenarios and asked to provide solutions, thereby assessing their practical application of banking knowledge.